PRAGMATIC GROUP LIMITED
RM 602, 6/F, KAI YUE COMM
BUILDING, NO.2C, ARGYLE
STREET, MONGKOK KOWLOON,
HONG KONG
FREQUENTLY ASKED QUESTIONS
Yes, we strive to ensure that the products you see on our website are accurately represented in the images. However, please note that due to variations in lighting, screen settings, and product manufacturing, there may be slight differences in color or appearance. If you have any concerns, feel free to contact our customer service for clarification.
You can view your sales receipt by logging into your account on our website. Once logged in, navigate to the "Order History" section, where you will find details of your past purchases, including downloadable receipts. If you checked out as a guest, you can find your receipt in the confirmation email we sent you after your purchase.
To return an item, please visit our "Returns" page, where you will find detailed instructions on our return policy and the steps to initiate a return. Generally, you will need to fill out a return request form and send the item back in its original condition within the specified return period. If you have any questions, our customer service team is here to help.
We regularly assess our inventory and restock popular items as demand allows. If an item is marked as "out of stock," you can sign up for restock notifications on the product page, and we will inform you when it becomes available again.
We offer shipping to various locations. During the checkout process, you will be prompted to enter your shipping address. Please ensure that the address is complete and accurate to avoid any delays. If you have specific shipping preferences or questions, feel free to reach out to our customer service team for assistance.
