Processing Time: All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
Shipping Methods: We offer standard and express shipping options. Delivery times vary based on the selected method and destination.
Shipping Costs: Shipping costs are calculated at checkout based on the delivery method and order weight. Free shipping is available for orders over a specified amount.
Tracking Information: Once your order has shipped, you will receive a confirmation email with tracking information.
Delivery Issues: If your order does not arrive within the estimated delivery time, please contact our customer service for assistance.
处理时间： 所有订单在2-3个工作日内处理。周末或假期不发货或送货。
运输方式： 我们提供标准和快递运输选项。交货时间根据所选方式和目的地而异。
运费： 运费在结账时根据送货方式和订单重量计算。订单超过指定金额可享受免运费。
追踪信息： 一旦您的订单发货，您将收到一封确认电子邮件，其中包含追踪信息。
交货问题： 如果您的订单未在预计交货时间内到达，请联系客户服务以获取帮助。
Refund/Return Policy 退貨退款政策
Return Period: Customers may return items within 30 days of receipt for a full refund.
Condition of Items: Items must be returned in their original condition, unused, and in the original packaging.
Return Process: To initiate a return, please contact our customer service for a return authorization and instructions.
Refund Processing: Refunds will be processed within 7-10 business days after we receive the returned item.
Exclusions: Certain items, such as personalized or perishable goods, may not be eligible for return.
Chinese:
退货期限： 客户可以在收到商品后的30天内退货以获得全额退款。
物品状态： 物品必须以原始状态退回，未使用，并在原包装中。
退货流程： 要启动退货，请联系客户服务以获取退货授权和说明。
退款处理： 在我们收到退回的物品后，退款将在7-10个工作日内处理。
例外情况： 某些物品，如个性化或易腐烂的商品，可能不符合退货条件。
